Insurance Tool · Demo Data

Renewal Retention Scorecard

Every renewal in the next 90 days, ranked by churn risk. Six weighted signals — renewal proximity, staff contact gap, competitor pricing delta, claim activity, tenure, premium size — surface the accounts that need a call this week.

Critical
6
High
0
Moderate
2
Low
2
At-risk premium
$52,980
RiskClientLinePremiumRenews
critical · 83Aldridge Construction LLCCommercial · Travelers$14,20021d
critical · 70Stanton Retail GroupCommercial · Chubb$28,40039d
critical · 63Okonkwo, SamuelAuto · Nationwide$3,12032d
critical · 63Dvorak, PeterHome · Allstate$2,28059d
critical · 60Mercer FamilyAuto · Progressive$2,84012d
critical · 57Vargas, RosaAuto · Progressive$2,14073d
moderate · 30Hess & Sons PlumbingCommercial · Hartford$9,40052d
moderate · 25Kowalski, JenHome · State Auto$1,68028d
low · 10Beltran, MariaAuto · Erie$1,92045d
low · 10Kowalski Group DentalCommercial · CNA$18,60066d
critical risk · score 60

Mercer Family

Auto · Progressive · $2,840/yr · renews in 12 days
Signals driving the score
Renewal within 30 days+15
No contact in 6+ months+20
Competitor 12%+ cheaper+25
Context pulled from the file
  • 26% premium hike from carrier
  • No CSR contact in 10 months
  • Competitor rate 23% lower
Retention call script · AI-drafted
Hi Mercer Family — this is [Your name] from the agency. I'm calling because your auto policy renews in 12 days and I want to make sure we get ahead of a few things before the paperwork hits your inbox. The carrier's rate came in at $2,840. I've been running the comparison and Erie is quoting $2,180 for comparable limits — that's a real savings of $660/yr. I want to walk you through the coverage differences before you see any of that in email. Honest admission: we should've been calling you more often. That changes today. I'd like to reserve 15 minutes to go over options with you. What's better — tomorrow afternoon or Friday morning?
How the score works

Six weighted signals, one number, one prioritized call list.

Every night, the scorer pulls your renewal queue from AMS360, HawkSoft, or Applied Epic — read-only. It calibrates per agency: your baseline contact cadence, your carrier premium-change thresholds, your book's typical tenure mix. Scores above 55 are Critical (call this week); 35-54 are High (this month); 18-34 are Moderate (standard cadence); below 18 stay on autopilot.

Retention scripts are re-drafted live per account using the signals in the file — the version you see for Stanton Retail Group is different from the Mercer Family. Your CSRs review, edit a word if they want, and hit dial.

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